Hey riders! We want you to be stoked about every purchase from Sun Trip Wear. If something isn’t quite right with your surf or skate gear, we’ve got your back with our hassle-free returns and exchanges policy.

Our Return Policy

You can return most items within 15 days of receiving your order for a refund or exchange. All returned items must be:

  • In original condition (unworn, unwashed, with tags attached)
  • In original packaging
  • Accompanied by proof of purchase

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Boogie Boards (due to size and shipping constraints)
  • Wetsuits (hygiene reasons)
  • Any used or damaged skateboard decks

Note: This doesn’t affect your statutory rights if items are faulty or not as described.

How to Return an Item

Step 1: Request a Return

Email our crew at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you want to return/exchange
  • Reason for return
  • Whether you want a refund or exchange

Return Request Template:

Subject: Return Request for Order #[Your Order Number]

Hi Sun Trip Wear crew,

I’d like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) for return: [Product Name, Size, Color]

Reason: [Please specify]

I would like: [Refund / Exchange for (specify replacement item)]

Best regards,
[Your Name]

Step 2: Wait for Approval

Our team will review your request within 1-2 business days and email you return instructions with a Return Merchandise Authorization (RMA) number.

Step 3: Ship Your Return

Once approved, pack your item securely in its original packaging and include all tags. Affix the return label we provide (for US returns) or ship to:

Sun Trip Wear Returns
2154 Ward Road
El Paso, TX 79901
USA

Important: For international returns, you’ll need to cover return shipping costs. We recommend using a trackable service.

Refunds & Exchanges

Refunds

Once we receive and inspect your return:

  • Refunds are processed within 3-5 business days
  • Original shipping costs are non-refundable
  • Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Bank processing times may vary (typically 3-10 business days to appear on your statement)

Exchanges

Want a different size or color? No problem!

  • We’ll ship your replacement as soon as we process your return
  • If the exchange item costs more, you’ll need to pay the difference
  • If it costs less, we’ll refund the difference

Damaged or Defective Items

If your gear arrives damaged or defective, email us immediately at [email protected] with photos of the issue. We’ll arrange a free replacement or refund.

Pro Tip for Skateboarders

When returning decks or completes, please double-box them for protection during transit. We can’t process refunds for items damaged in return shipping.

Still Have Questions?

Our customer service crew is always ready to help with your surf and skate gear needs. Reach out at [email protected] and we’ll get back to you faster than you can drop in on a new Carver Surfskate!

Keep shredding,
The Sun Trip Wear Team