Welcome to Sun Trip Wear’s FAQ section! We’ve compiled answers to the most common questions about our surf and skate gear, shipping policies, and more. If you don’t find what you’re looking for, our crew is always ready to help at [email protected].
About Our Products
What types of products does Sun Trip Wear offer?
We specialize in high-quality surf and skate gear for adventurers who live for the ride. Our product range includes:
- Skateboards from top brands like Arbor, Carver, Globe, Landyachtz, and Loaded
- Surf equipment including boogie boards and wetsuits
- Functional apparel like boardshorts, jackets, pants, and dresses
- Accessories including backpacks, bags, belts, and hats
Are your products suitable for beginners?
Absolutely! We carry gear for all skill levels, from first-time surfers to seasoned skaters. Our Hamboards and Carver Surfskates are particularly great for beginners looking to find their balance.
How do I know what size to order for apparel?
Each product page includes detailed sizing charts. If you’re between sizes or unsure, we recommend sizing up for comfort, especially with wetsuits that need to fit snugly but allow movement.
Ordering & Account
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. This allows you to track orders, save your preferences, and checkout faster next time.
I forgot my password. What should I do?
Click “Forgot Password” on the login page, and we’ll send a password reset link to your registered email address.
Can I modify or cancel my order after placing it?
We process orders quickly to get you your gear fast! If you need to modify or cancel your order, please email us at [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered processing.
Shipping & Delivery
Where does Sun Trip Wear ship?
We ship worldwide except to Asia and some remote locations. Our warehouse is based in El Paso, Texas, allowing us to efficiently serve customers across North America, Europe, Australia, and other regions.
What are my shipping options?
We offer two shipping methods:
- Express Delivery ($12.95): Via DHL or FedEx with 1-2 day processing and 10-15 day delivery after shipping. Includes real-time tracking.
- Free Shipping: For orders over $50 via EMS with 1-2 day processing and 15-25 day delivery after shipping. Tracking available.
How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with tracking information. You can also check your order status by logging into your account on our website.
My package seems delayed. What should I do?
First, check your tracking information for updates. Some remote locations may experience slightly longer transit times. If your package hasn’t moved in 5 business days or you have concerns, contact us at [email protected] with your order number, and we’ll investigate.
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of delivery. Items must be unused, in original condition with all tags attached. Please contact us at [email protected] to initiate a return and receive instructions.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method.
How long does it take to process a refund?
Once we receive your return, please allow 3-5 business days for processing. Refunds will be issued to your original payment method. You’ll receive an email confirmation when your refund is processed.
Payments
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, worry-free checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. We never store your full credit card details on our servers.
Why was my payment declined?
Payment declines are usually due to issues with your bank or card issuer. Common reasons include insufficient funds, incorrect CVV code, or your bank flagging the transaction as suspicious. Contact your bank if this occurs, or try an alternative payment method.
Contact Us
How can I contact Sun Trip Wear?
Our crew is always happy to help! You can reach us at:
- Email: [email protected]
- Mail: 2154 Ward Road, El Paso, US 79901
Still have questions? Drop us a line – we’re here to help you gear up for your next adventure!